Responsible Gaming

Our priority is to make sure play stays fun, safe, and under control for every customer in Canada. Through clear policies, practical tools, and trained support, we focus on preventing harm and promoting healthy habits around gambling. The following pages outline how we approach Cobber Responsible Gambling, the measures available to manage activity, ways to recognise when help is needed, and how to access professional support across provinces.

Cobber Responsible Gambling

Clear principles guide our approach to player protection and safety. We commit to responsible operations, ongoing staff training, and continuous review of our policies so that customers receive a consistent, thoughtful experience. Transparency and fairness are central, and we work to make tools and information easy to find and use.

Player protection principles

Safety, transparency, and respect form the core of our player protection framework. Policies are designed to reduce risk, protect vulnerable people, and ensure compliance with relevant regulations. We monitor play patterns to identify potential concerns and act promptly to support customers who may be struggling.

Tools to manage gambling activity

Deposit limits

Personalised deposit controls allow customers to set daily, weekly, or monthly caps on spending. Limits can be adjusted through the account area or by contacting support, and we encourage conservative settings for long-term control. We review requests and provide guidance when needed.

Loss limits and wager limits

Options to cap losses or restrict stake sizes help manage session outcomes and prevent chasing behaviour. When limits are in place, we enforce them consistently and provide reminders about responsible thresholds. Our systems respect chosen limits and flag attempts to exceed them.

Time-outs and cool-offs

Short-term time-outs are available for customers who need an immediate pause from play. These temporary suspensions can be set for predefined intervals and are reinstated only after the chosen period ends, enabling a measured return to activity if appropriate.

Self-exclusion

For longer-term protection, voluntary self-exclusion can block access for months or years. Requests are handled with sensitivity and confidentiality, and we provide clear instructions for returning to play only after agreed conditions are met.

Recognising signs of problematic behaviour

Changes in spending, attempts to hide activity, increased frequency of sessions, or emotional distress related to play are common indicators of harm. We train staff to spot these signs and to offer non-judgemental support and access to the tools described above when concerns arise.

Guidance for staying in control

Practical steps include setting strict personal limits, taking regular breaks, budgeting for entertainment, and avoiding play when stressed or under the influence. We suggest keeping gambling as a planned leisure activity and involving trusted friends or family in accountability if helpful.

Access to professional help and support organisations

Customers in Canada can reach provincial helplines and national organisations for confidential advice and treatment referrals. Resources include provincial services such as ConnexOntario in Ontario, national health organisations like the Canadian Centre on Substance Use and Addiction for information, and local 211 services for community referrals. If immediate risk or crisis is present, contacting emergency services is essential. We will assist with referrals and respect requests for confidentiality when directing customers to professional support.