Privacy, and Data Policy

This Privacy Policy explains how Cobber collects, uses, stores, and protects personal information when people use our services from Canada. It describes the categories of data we handle, the purposes for processing, the safeguards we maintain, and the rights available to users. Practical details about cookies, third-party sharing, and how to request access, correction or deletion of your data are included. Reading this page will help you understand how our practices support privacy and compliance with applicable data protection expectations in the markets we serve.

Types of Data Collected

Personal Data

Personal data we collect includes name, date of birth, contact details, government ID numbers for verification, and payment account information. When registering or completing KYC, users provide this information and we retain it to meet regulatory and security obligations.

Technical Data

Technical information such as IP address, device identifiers, browser type, operating system, and connection logs is recorded to enable secure access and to detect fraud. We also log session data and usage patterns to maintain service integrity and improve stability.

Transactional Data

Records of deposits, withdrawals, game activity, bonuses and wagers are retained as transactional data. These records help us process payments, manage responsible gambling tools, resolve disputes, and comply with legal and tax requirements.

How Information Is Used

Information is processed to provide and operate our services, verify identity, prevent fraud and money laundering, and fulfil legal duties. We also use data to manage accounts, respond to support requests, enforce terms, and administer responsible gaming limits. Processing is limited to purposes that are necessary and proportionate for the services we deliver.

Data Protection and Security Practices

Industry-standard technical and organisational measures are applied to protect data in transit and at rest, including TLS encryption, access controls, and regular security testing. Staff access is limited by role and audited. Where third-party processors are engaged, contractual safeguards require comparable security standards and confidentiality.

Cookies and Tracking Technologies

Cookies and similar technologies are used to enable core functionality, remember preferences, and analyse performance. Some cookies are essential for secure login and payment flows. Analytical and advertising cookies may be used with consent to understand site usage and improve services; users can manage preferences through their browser or account settings.

User Rights Regarding Their Data

Access and Correction

Individuals can request access to the personal information we hold and ask for corrections to inaccurate details. Requests can be submitted to our support team and will be handled in accordance with applicable timelines and identification requirements to protect privacy.

Deletion and Restriction

Requests to delete or restrict processing may be made where permitted by law. Some data must be retained for legal, regulatory or legitimate business reasons; in those cases we will explain retention obligations and limit further processing as appropriate.

Data Sharing and Third Parties

We share data with trusted third parties necessary to operate the service - payment processors, identity verification providers, game suppliers, and regulatory authorities when required. Contracts and oversight are used to ensure third parties process data only for agreed purposes and maintain adequate protections.

Updates to the Privacy Policy

Policy updates may be published to reflect changes in law, technology, or our operations. Significant changes will be communicated via our website or account notifications. Continued use of our services after notice constitutes acceptance of the revised policy, subject to any required consent mechanisms in applicable jurisdictions.