Data Privacy Policy
This Privacy Policy explains how we at Cobber collect, use, store and protect the personal information you provide when using our online casino and sportsbook services in Canada. We respect your privacy and are committed to handling your information responsibly. This page describes the categories of data we collect, why we use it, who we may share it with, and the choices you have about your information.
Types of data we collect
We collect several kinds of information to operate your account, process transactions and provide customer support. The main categories are personal data, technical data and transactional data.
Personal data
Personal data includes information you give us directly when registering or contacting support such as your name, date of birth, email address, phone number, billing and mailing address, and government ID documents for identity verification.
Technical data
Technical data is collected automatically when you visit our site. This includes IP address, device and browser details, operating system, language preference, location data (based on IP or other permitted signals), and usage data such as pages visited and session times.
Transactional data
Transactional data covers deposits, withdrawals, wagers, game history, bonuses claimed and payment method details. We also log support requests and communications related to your account activity.
How we use your information
We use your information to create and manage your account, process payments, verify your identity, provide customer support, detect fraud and comply with legal obligations. Your data also allows us to maintain security, resolve disputes and deliver relevant service notices. We do not use your personal details for unrelated marketing without your consent.
Data protection practices
We protect your information using industry-standard technical and organisational measures. This includes encryption of data in transit and at rest, access controls, regular security reviews and secure storage for identity documents. Only authorised staff and third-party partners with a legitimate need have access to your data.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences and analyse usage. Some cookies are necessary for the service to work, while others help improve performance and personalise content. You can manage cookie settings through your browser or the cookie controls on our site.
Information sharing and third parties
We may share your information with payment processors, identity verification services, fraud-prevention providers, analytics vendors and other trusted partners who perform services on our behalf. We require these third parties to protect your data and process it only for the purposes we specify. We may also disclose information to comply with legal obligations or to protect the safety and security of our users.
User rights
If you are a Canadian resident you have rights over your personal information, including the right to access, correct or request deletion of data we hold about you, subject to legal and regulatory retention requirements. You may also object to certain processing or request restrictions on use of your information.
Access, correction and deletion
To request access to, correction of, or deletion of your personal data, contact our support team through the account area. We will respond to valid requests and explain any limits on deletion where retention is required by law or for legitimate business purposes such as fraud prevention or dispute resolution.
Privacy policy updates
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make material changes we will notify you via the site or your registered email. Continued use of your account after changes indicates acceptance of the updated policy.